Business Support Analyst

Business Support Analyst – Buffalo, NY or Erie, PA
National Fuel is seeking a Business Support Analyst for an outstanding career opportunity in our Consumer Business department. 
This position may be based in Williamsville, NY or Erie, PA, and will support both New York and Pennsylvania operations. National 
Fuel is proud to have an inclusive workplace where hard work is rewarded, and promotion from within is supported. We offer 
exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
PRIMARY RESPONSIBILITIES:
• Support Agile Development teams by coordinating requirements, design, user acceptance testing (UAT), and change 
management activities.
• Provide business support for multiple technology systems including SAP, PeopleSoft, OnBase, NICE, etc.
• Conduct data mining and analysis to support internal/external requests and develop integrated reporting solutions.
• Collaborate with managers and subject matter experts to document and submit system change requests.
• Develop and deliver communication/training materials related to system updates and defect resolutions.
• Additional Management areas of the department include Phone Center, Quality Assurance, Billing and Customer 
Accounting, Remittance Processing and Collections, Financial Controls/Reconciliations, Business Support and Walk-in 
Offices.
• Hybrid work schedule after training.
MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Information Technology, Business, Mathematics/Statistics, or related analytics field.
• Capability to learn current and future software utilized by the company.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SAP, PeopleSoft, and Power BI preferred.
• Ability to work independently and collaboratively across departments to accomplish goals and objectives in a timely 
manner.
• Excellent communication skills to engage with all levels of the organization.
PREFERRED QUALIFICATIONS:
• Previous experience in data analytics and knowledge/experience with analytical tools and applications.
• Functional knowledge of various computer systems such as PeopleSoft, SAP, and Microsoft Office (specifically Microsoft 
Power BI, Excel, Word, and Outlook).
• Familiarity with Agile work processes.
• Proven ability to lead, coach, and motivate a team to meet performance goals.
ABOUT NATIONAL FUEL:
National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important 
part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 
2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, 
hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious 
job seekers and encourage you to apply today.
COMPENSATION AND BENEFITS:
The base salary for this position is $62,500 – 78,000.
This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time 
of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be 
based primarily on relevant professional experience. Other components that may be considered include: individual 
qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is 
subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an 
Annual Cash Bonus Plan.
National Fuel offers a comprehensive benefits package including the following:
• Medical and Prescription Drug Coverage • Paid Company Holidays
• Dental Coverage • Parental Leave for Mothers and Fathers
• Vision Coverage • Tuition Reimbursement
• 401(k) with Company Match • Life Insurance
• Company Funded Retirement Savings Account • Long Term Disability Insurance
• Flexible Work Schedule • Flexible Spending Account
• Paid Time Off • Charitable Giving Programs
HOW TO APPLY
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For 
confidential consideration, please submit your resume and cover letter (preferably in PDF format) by November 7, 2025 to
jobs@natfuel.com. Please reference position #25-054PA in the subject line of your email. 
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to
look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse 
workforce and an equitable and inclusive work environment. 
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual 
orientation, national origin, disability, veteran status, or any other legally protected basis